1. Who we are

Usta Veranda Ltd ("Usta Veranda", "we", "us") is the data controller for the personal information described in this notice.

Registered in England & Wales, company number 16135823
Registered office: 48 Marnham Crescent, Greenford, England, UB6 9SW
Showroom and office: Unit 2, Cranleigh Gardens Industrial Estate, Southall, London, UB1 2BZ
Email: info@ustaveranda.co.uk · Phone: 020 3325 9871
ICO registration number: ZC094533

2. The information we collect

Information you give us

Contact details: name, email address, phone number, postcode, and your full address if you go ahead with a project.
Project details: the product you're interested in, dimensions, design choices, any discount code, and anything else you tell us about your project.
Photos: garden or patio photos you upload or send us. Please avoid including people, especially children, in these photos.
Messages: emails, WhatsApp messages and call notes when you contact us.
Customer records: quotations, signed agreements, survey measurements, payment records, installation notes and warranty claims.

Information collected when you use our website

Browser storage: our website stores a few small items in your browser's session storage, for example to remember that you closed an offer pop-up. See our Cookie Policy.
Third-party features you choose to load: if you click to load Google Maps or our MeetPiloot 3D configurator, those providers may collect information about your device and use, as described in their own privacy policies.
Hosting logs: our hosting provider keeps standard technical logs (such as IP address, browser type and pages requested) to keep the website running securely.

Information from others

Finance: if you apply for finance, Ideal4Finance and its lenders may tell us whether your application was accepted, so we can arrange your project. We don't see your credit file.
Social media enquiries: if you contact us through Facebook or Instagram (including our adverts) or WhatsApp, we receive the details you share there.

3. How and why we use your information, and our lawful basis

What we do	Lawful basis under UK GDPR
Reply to your enquiry, prepare your quote, arrange a survey	Steps before entering a contract, at your request
Carry out your project: ordering materials, installation, payments, aftercare and warranty claims	Performance of our contract with you
Keep accounting and tax records	Legal obligation
Follow up on a quote you haven't decided on, improve our service, keep our systems secure, and handle complaints or legal claims	Legitimate interests: running and protecting our business. We only rely on this where it doesn't override your rights.
Send occasional emails about similar Usta Veranda products and offers after you've asked us for a quote	Legitimate interests, under the "soft opt-in" rule for electronic marketing. You can opt out on the quote form or at any time.
Load Google Maps or the 3D configurator	Consent: they only load when you click to show them

We don't use automated decision-making or profiling. Finance decisions are made by Ideal4Finance and its lenders, not by us.

4. Who we share your information with

We only share what's needed, with:

Supabase: our secure cloud database and file storage for quote requests and uploaded photos (hosted in London, UK).
Resend: delivers the emails our website sends, such as quote confirmations.
Zoho: our business email provider.
Hostinger: hosts our website.
MeetPiloot: provides our 3D configurator. If you send a design through it, MeetPiloot passes your details to us.
Ideal4Finance (Ideal Sales Solutions Ltd): if you choose finance. Ideal4Finance and its lenders act as separate data controllers and will give you their own privacy information.
Our suppliers, installers and trades: where needed to deliver your project. They receive only your name, address and project details.
Professional advisers: for example our accountant, insurers and legal advisers.
Authorities: for example HMRC, or where the law requires it.

Our service providers act on our instructions and must keep your information secure. We don't sell, rent or trade your personal information.

5. Transfers outside the UK

Our main database is hosted in the UK. Some of our other providers, such as Resend (USA), our email provider and the 3D configurator provider, or their subcontractors, may store or access data outside the UK, for example in the EU or the USA. Where this happens, we rely on UK adequacy regulations (including the UK–US Data Bridge where the provider is certified) or the UK International Data Transfer Agreement or Addendum, so your information gets an equivalent level of protection.

6. How long we keep your information

Information	How long
Enquiries and quotes that don't go ahead (including photos)	2 years from our last contact, then deleted
Customer project records (quote, agreement, survey, installation, warranty)	10 years from completion of your installation (the length of your warranty), plus 1 year to deal with late claims
Accounting and tax records	6 years from the end of the relevant financial year
Marketing preferences	Until you opt out. We then keep a note of your opt-out so we don't contact you again.
Website hosting logs	As set by our hosting provider, usually no more than 12 months

7. How we protect your information

Information sent through our website is encrypted in transit (TLS/SSL). Our database and file storage are access-controlled, and only authorised Usta Veranda staff can see your details. We review our providers' security before we use them.

8. Your rights

You have the right to:

access the personal information we hold about you;
correct information that's wrong or incomplete;
delete your information in certain circumstances;
restrict how we use your information in certain circumstances;
object to us using your information on the basis of legitimate interests;
stop direct marketing at any time (we'll always respect this);
data portability: receive information you gave us in a usable format, where we rely on contract or consent;
withdraw consent where we rely on it, without affecting anything we did before.

To use any of these rights, email info@ustaveranda.co.uk. We'll reply within one month, and there's normally no charge.

9. Complaints

If you're unhappy with how we've handled your information, please contact us first and we'll try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.

10. Children

Our website and services are for adults. We don't knowingly collect information from anyone under 18.

11. Changes to this notice

We'll update this notice if we change how we use personal information. The date at the top shows when it was last updated.

Usta Veranda Privacy Notice